Believe all the reviews! I took my car here after I got new tires and they informed me they couldn't do the alignment. Instead of telling me why, Ken brought me down to the lower shop area and showed me why an alignment wouldn't work until a certain part was replaced.
I have never had an alignment shop do this. They normally just put the car on the machine, print out some fancy numbers, and charge me double what Jack charges.
I am very impressed by their honesty and commitment to quality work. Plus the prices are pretty good too. From now on all my alignments will be done here!