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  • FOOD 4 STAR CUSTOMER SERVICE 1 STAR !!!!!!! From start to finish. Reservation 9:15 Sat 9:20 Table greeting 9:25 Menus 9:35 Drinks 9:45/9:50 Table side salad came at 10:10 Other salad came at 10:20 ( everyone else was done with their salad ) We were then told one of our dishes was " bad " and couldn't be served anymore and we had to pick something else Entrees 10:45 UGHHHH At around 10:55 We were checked on. At this point we asked about our meatballs we never got. Our waiter told us " he would try and get them to us. " After being annoyed and tired we told him to never mind and his response was " OH GOOD I THINK WE ARE OUT ANYWAY " WAIT WHAT ?!?!?? ok, so you were just not going to serve us what we ordered and just think we were going to forget about it. Our waiter then was no where to be found was asked one of the assistants for our check in which he brought it. He never asked us if we were interested in dessert, I never got asked if I wanted another glass of wine ? We had plans of eating and drinking all night but over 2 hours at a dinner and we didn't even get appetizers. Also, someone told me everyone gets free cookies .. Never got them never saw them. I've eaten at so many places in Vegas and never had crappier customer service. They told us they were " busy " well, it's Vegas on a Friday night ... I would assume you would be used to busy. For being a fine dining establishment they were unprofessional. We told the manager on the way out and she basically said they were busy and " what could she do for us? " For a 300$ dinner I rather spend the 300$ at Jean George's across the hallway or Olives at the Bellagio. I have several friends in the restaurant industry in Vegas, I told them about our experience and they were flabbergasted. Was the food good ? Yes. But I don't want to wait 30 Minutes for salads. Also, there were four of us. It's not like we were a table of 12. I would expect a 2-2.5 hour dinner when you are drinking, eating appetizers, salads, entrees and dessert. If the customer service would have been better I can assure you 3 more alcoholic beverages minimum would have been ordered, and we would have each gotten a dessert. But dessert at 11:30 pm didn't sound appetizing since I was falling asleep at the table Practically. So so so disappointed after we had heard so many good things. We checked out of our hotel this morning and I was sure to tell all four of the people Standing there about our experience. They felt bad and all said they wish there was something they could do.
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