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| - Thai Basil, how disappointing. I've ordered from your establishment every other week for the past two years, but we were very disappointed by tonight's encounter. My wife and I ordered noodles, spicy level 2, which is our regular order, but when we received it, it was insane spicy... inedibly spicy. We called and you refused to make us a new one, claiming the peppers are spicier depending on the batch. This may be true, but what you should have followed up with was, "and we apologize, and of course we'll fix you food." At no point in the conversation did you consider the happiness of your customer. You make great food, but you decided one dish was worth losing a customer over. Disappointing.
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