I know that people don't usually write reviews when they had a great experience, only when it's bad and they want to share their bad experience with others. My experience with them has always been positive. I have taken a few watches there for batteries in the past, but today I had an issue with one of my G-shock watches that was showing the right time on the lcd display but the hands were wrong. They fixed it fast and free! Thanks a lot! I'm definitely telling all my friends