I came to have lunch with my kids. Immediately walking in to th dining area, I felt how warm it was and contemplated sitting in the happy hour area to maybe catch misters or a breeze. I chose to stay inside hoping it would cool down. My server greeted me minimally. She had that lazy walk where she looks like she really didn't want to be there. That's neither here nor there as long as I get my food. I literally ordered to kid's meals, and a sushi roll & appetizer. I waited a full 40 minutes before we were served and a full 20 later minutes before my server comes to check on me. I tell her my sushi roll (which I saw sitting on the sushi bar for the last 10 minutes; i was tempted to grab it because I knew it was mine) still has not come. I was done with my calamari by then. No apologies, no credits, no acknowledging how awful service was. This is when I get upset with the concept of tipping. What am I tipping a minimum of 15% for? Won't be coming to Chandler Kona ever again. I frequent Gilbert Kona and have never had problems like this. Please get your AC checked, even the bathroom felt like a sauna.