While the food and the selection of bowls is great, they are pricey and the wait time is ridiculous. I took my husband here (my third time) and we waited 45 minutes for two bowls and there were maybe five of us in the store. I asked after about half an hour of waiting when our order would come and the response was "they're finishing it right now," fifteen minutes later and other customers who came in after us were walking out with bowls and we still didn't have our order. We ended up asking for a refund (which they didn't know how to do) and then left. I would like to give this place more stars because it tastes great but customer service and efficiency needs work.