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| - I needed to get a watch fixed that the hour and minute hand fell off, as well as the battery replaced. I called around to several places and all of them told me they have to send the watch out to be repaired. This is not what I wanted, after my 3rd or 4th call I contacted Dykman's Time Shop and was told they fix watching in house. I was more than excited to say the least.
A few weeks went by before I actually got around to take the watch to be fixed. A special date (anniversary was coming up), that I thought would be the perfect time to have the watch fixed. I stopped in on a Wednesday, 2 weeks before I would need the watch fixed. There was a few people already waiting in line which gave me a chance to look around the cute little watch shop.
When it was finally my turn to be helped, Rachel explained the process and gave me an estimated date of when it would be fixed. Of course this date was further out than I had expected, which was my fault for dragging my feet on actually taking it in to be fixed. I explained the story behind the watch, the sentimental meaning and reason why I was hoping to have it fixed by xyz date. Rachel said she would do everything she could to make sure that watch was fixed in time. Gave me her card and told me to call her weekly to check in.
To my delight, on my 2nd call to Rachel, the watch was fixed and I was able to pick it up before the special date. When I stopped in, Rachel was very helpful, and made me feel very special. She was equally excited and happy that I was able to get the watch in time, as well as congratulated me.
I plan on going back for any of my watch repairs as well as the next time I am looking for a high quality watch.
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