I'm a novice biker and felt this store's condescending attitude was nauseating. I bought a comfort bike for my mother and when I took it back in for a tune-up I was treated with a pugnacious technician who interrogated me for my request for service and acted put out that I wanted to leave the bike for the day.
I also considered buying a more expensive mountain bike, but after this small shop treated me like I was an idiot when asking questions on things, I went to Slippery Pig and gave them my $1000. My friend who also wanted a bike was not impressed with this store's attitude and bought a $1200 bike from Slipper Pig in Phoenix.
I will say there was one technicians who was very friendly, knowledgeable and had good customer service. The guy who thinks he's Brett Michaels is just a jerk and should not be dealing with customers.
Overall, I'm disappointed that I cannot use this shop as it's so close to my house, but they don't deserve even the cost of a tune-up, let alone several thousands of dollars in sales.
If you live in Avondale, Goodyear or Litchfield, go the extra distance to Slippery Pig in Central Phoenix. The owner, Eric will help you find the right bike for your skills and there is no condescending attitude about your level of knowledge or riding abilities.