There should be a ZERO star option for companies like this.
Not sure where to start, but how about with the false advertising and extra charges for EVERYTHING. At one point I was afraid to keep breathing out of fear I was going to be charged an additional $5 for every breath of air I took.
On top of that, the customer service was horrendous, I could not believe the rudeness of Cheyenne the ticket counter girl. Wow! How does she have a job? This airline is brutally bad, and anyone who uses it is making a HUGE mistake.
Pay a little more, and fly a quality airline, and be treated like a human being.