Jerry was highly recommended to me. His customer service is excellent which is why I give him 2 stars and not 1. I had just bought a house and needed a number of things done.
Jerry recommended that I get a new water heater because he didn't like to just bring an old one up to code. I bought the water heater from him. He recommended that I buy new toilets (which I bought at Lowe's). There were many other things I needed done.
I spent more than double what I was planning on spending. But OK, no worries if the work is good. I'm happy to pay for excellent work.
Jerry had an apprentice with him who was doing a lot of the work. After they left my dishwasher wasn't draining properly. Literally water SPEWING ALL OVER THE SINK OUT OF THE AIR GAP! They came back. OPPPSS - the apprentice forgot to do something - "sorry!" I am not upset because I feel that everybody makes mistakes, no worries - he fixed it - no harm done.
Well, maybe harm done. The next day the dishwasher leaks like crazy - soapy water all over kitchen floor. He comes back - Oh your seal is bad. So I get a new dishwasher (more $$$$). I wonder why the seal went out? Could it be the previous plumbing mistake? We'll never know, but I have my suspicions.
Then the caulk he used on the sink pulled off after 3 days. The brand new faucet they installed was crooked and sealed with caulk (which I learned should NOT be necessary with a BRAND NEW FAUCET). And, that caulk pulled off.
When I called again Jerry was willing to come back again for the third time, but now I have NO FAITH in their work, so I told him not to bother.
I hired another plumber to fix all the mistakes, who did so quickly, correctly and at a much lower cost. I haven't had a problem since.