The only reason this location gets a star at all is because I can't leave it a negative. My husband and I went in today to do some basic banking. We both have separate accounts but wanted to just add my name to his account. When we arrived the account banker and the manager were helping separate people but there was no one else in line at all. We waited for 45 minutes. In that time two other couples arrived that apparently had appointments. No big deal. However, after knowing that we were there, after one of the bankers coming out to talk to other random customers but not even acknowledging that we were there, a teller Nikki with a horrible attitude came out to tell us we would have to make an appointment for Monday. She was not apologetic at all for our wait. When asked why someone did not say we needed an appointment she actually responded with "That is the way it is even if we don't have a sign posting it.We only say something if we have time to talk to you." Are you kidding me? We make that bank money and they don't have time to talk to us? I refused to make an appointment with them as I will be taking my banking elsewhere. This is not the first time we have had horrible service with Bank of America. I will be going to the location on Power on Monday to close my accounts with them. I refuse to be treated like garbage by a kid with an attitude while the manager looks on from a desk and does nothing. When I asked what the manager's name was the teller gave both her name and Rob as the branch manager. She then said she did not care about reviews and told me to have a "fantastic" day in the most snide voice possible. Congratulations Bank of America. You just missed out on money from credit cards, car loans and a mortgage we are ready for. Maybe Chase would like the opportunity to take that up.