When they showed up, they did not come at the scheduled time and I had to leave. When they showed up again for the new scheduled time the next day, they again came way too early. Several hours early in each case. The second time they woke me up because they came so early when they should have been there at 1 pm. Again, like some reviews stated, it was hard to communicate with the workers who spoke very little English. One of the workers had to call someone to translate which is not a huge deal, but it made things difficult. When I called to complain about the errors in appointment times, I too experienced the rude customer service people on the phone. I would do more research in order to hire a more trusted lawn care company.