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  • Usually, I don't eat fast food!!! Recently I've been forced to. There's a Jack-in-the-Box by my house that I have either used the drive-through, or carry out three times in the past two weeks. All three times my order was wrong. The crispy chicken strips were well done, no buttermilk ranch dressing, no taco sauce for the tacos, the fryer wasn't working so no breakfast jacks for my family, etc., etc., etc. There was no one to meet you when you walked into place your order because they're understaffed. It's not our problem as consumers that they don't know how to order food properly so that when you come in at midnight they have it stocked. On your receipt there is a survey to take. When you call, the beginning of the survey says "we want the best customer service available, please help us by taking the survey". So, of course, because the order was wrong I took the survey. I answered every question honestly & gave my feedback. The first time they replaced my meal. The second time I got a call from the district manager ( Rudy Palmaune) saying he would look into it. Today, the third time I got a call from the store manager with some shocking news. She told me that after reviewing video tapes, & looking at my receipts that they have decided: that since they cannot satisfy me as a customer they are not allowing me to come back to that store. Stephanie (the manager) said "I can go to any other fast food restaurant I want, but not just that one"..When I was told this my mouth dropped to the floor. My response was: so what you're telling me is that instead of trying to make a customer happy, you're telling them to get lost. She said "yes ". This is the Jack-in-the-Box at 9840 W Lower Buckeye Rd. Obviously they don't care about their customers and I would appreciate it if you would please help me by liking and sharing this page. Thanks #BoycottJack-in-the-Box
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