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| - I would rather cut my arm off before I go back to this place. This place is so unorganized, really under-stocked and extremely messy, not to mention, it's the home of the rudest customer service representatives in the business. Walmart has nothing on this place.
All I wanted to do was exchange 3 pairs of pants and 3 pairs of leggings. I was told that I could only exchange them for the same exact item (just in a different size) being that I didn't have the receipt. The funny part is that that's all I wanted to do, but because they were so under-stocked and unorganized, exchanging the items wasn't an option. I couldn't find anything I needed.
I told the lady that it was extremely important that the items were switch out for something, even if I had to get a different style. Josie, the cashier, told me that there was nothing she could do. She expressed how the exchange was not going to happen.
I subsequently ask for the contact information to a manager or area manager. Josie told me that she couldn't give out any numbers. That was the 1st time I've even heard that. She said that the only number she could give me was the number to Customer Service (#1800).
She even made a big deal about checking the availability at other locations. She acted like she was too busy or something, but I was the only customer in the store. I guess she didn't want to do her job or something. Like I was bothering her or something! She finally, reluctantly, looked up the availability at the other stores. She then told me that the others store had the items but I would have to go there and make sure. That was it.
I went the other store and things were totally different. I exchanged the pants and leggings out for other pants and leggings, not even the same style. I guess it could have been done. She just didn't want to do it.
In case you didn't get the hint from the previous text, I will never go back in there.
I've added this place to my "You couldn't pay me to go back" list.
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