Went through the drive-thru and took a while to get out. I've worked for a Starbucks and recently quit so I know the ins and outs. I ask for my drink in a larger cup with extra ice and I was told that I couldn't do that. Now I'm not trying to get extra coffee or anything(I got an americano which has limited shots of espresso, so I don't see what the problem is). Anyways I worked down the street and would hear all the lovely customers complaints about this place and now I see why. Bad customer service for sure. I won't be back.