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| - Where do I start? I've been here multiple times, and not once have I left completely satisfied. I never leave reviews anywhere, but this place is so bad that I felt compelled to tell the world to avoid this place at all costs. Seriously, you'd be better off letting your idiot cousin Germaine work on your car--at least he's less likely to try and rip you off.
Trip #1: New Tires
I went in for some new tires because mine were getting pretty bald after quite some time. I dropped off the car and they told me I needed to buy four new tires, which is what I expected to hear. I didn't have time to research used tires and preferred new ones anyway. The employee on the phone acted like it would all be taken care of no problem, but of course he didn't want to talk cost with me. When I got back to pick up the car, he smiles and pretends like it's all good, still not telling me what the cost is. He decided to order some of the most expensive tires and with the most expensive warranties--without consulting me first--then tried to charge me for them. I did not OK him to order tires that expensive or tack on expensive warranties. So, he had to cancel the order after I told him I wasn't paying that much, then he had to order the tires that I wanted with the warranties that I chose, which should have been done in the first place. Ordering expensive parts and adding unwanted warranties without the customer's permission, then handing them a bill? That's great customer service!
Trip #2: Oil Change
The oil change itself went fine, but they remembered me from my last trip with the tires. They suggested that I get my windshield wipers looked at, too. When I told them that sure, they could look at them, but do not order or buy anything without asking me first, they literally started to mock me. The fat boy up front leaned back to get the attention of his coworker, saying, "You hear that? Don't order anything without this guy's permission!", while they were literally laughing at me as I stood at the counter. I'm a patient person, but I should have walked out right then and there. I've never seen such disrespect from a business toward their customers.
Trip #3 (Final Trip): The Mystery of the Power Window
I originally went in to have my battery checked, because I believed it was dead. After it was checked, they confirmed it was dead and that I needed a new battery. Of course, they get very aggressive about wanting to take care of it, no problem. They wanted to order a new battery without asking me if I was OK with the price first. I told them to tell me the price first, which they reluctantly did, so I went across the street and found the same one $50 cheaper. I brought the car in to have the battery replaced, which went fine, but on my way home, I noticed my passenger-side power window wasn't opening. I know for a fact that it worked before I brought my car into the shop, because I drove there with my windows down. Now I have to make another appointment to bring the car back in, which was the last thing I wanted to do after just having to deal with them all day. A week later when I'm able to bring the car back in, they told me that a circuit board "went bad" and that it needed to be replaced, and that they can fix it for the low price of just $400. So you mean to tell me that my window was working fine before I dropped the car off to AAA, and when I get the car back it's all of a sudden not working but you can fix it for $400? Very, very suspicious. I told them heck no and took the car back. Here comes the best part. On the drive home, I tested my windows again, and the passenger-side WORKS now. Somehow, these idiots messed up my window when they replaced the battery, tried to charge me $400 to fix it, then somehow accidentally fixed the window when they took another look at it. They had no clue that they accidentally fixed my window after asking me to pay $400, not including labor.
Rant over. AAA loses me as a lifelong customer, finally. I should have gone elsewhere much, much sooner. Don't make the same mistake I did--avoid this joke of a shop.
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