I LOVE ROSS. I visit a Ross store EVERY TIME I am in a city where this is one. Vegas, Hawaii, Florida, etc. We don't have them in NYC (nor anywhere North of Pennsylvania) so I get excited for Ross.
The merchandise here is fine. I found a lot of Calvin Klein dresses. Very narrow aisles so hard to get around.
Why 2 stars? The employees are beyond terrible. For one, the fitting room had 4 employees milling around not telling the line of people waiting for the fitting room to advance and be counted.
You will also wait at the jewelry counter for an eternity - EVEN after you ask if someone will help you.
And best - 34 customers in the check out line. 11 employees behind counters. ONLY 2 WORKING THE CASHIERS.
LAZY with no concern for customers.