I went in for the first time 6/24/16 and received a free brow wax and added on a lip wax. It was a very underwhelming experience for a place that specifically waxes. Before I left I had done a quick glance in the mirror and went on my way. When I got home and was getting ready for the day I noticed my upper lip looked like it hadn't been waxed at all and my brows looked like a sloppy job,there were hairs there still.
I decided to pluck my brows myself and not complain about a free service. I did call and speak with a receptionist telling her my lip needed to be redone we schedule for the next day.
The next day I showed up and had the same esthetician as before. She was a nice girl, but kept emphasizing to wait three weeks before waxing and that maybe the hair weren't long enough. I had waited six weeks which is over my usual time, and I shouldn't have had to go back in the first place, I've never had an issue with a lip wax before that caused so much conversation.
Overall it was just very annoying, and in the end I was still unsatisfied because after a rewax and pluck I could run my fingers over my lips and feel hairs. I won't be going back.