I had a wonderful experience using RV rental outlet. I have never rented an RV and they were able to accommodate my small suv with an appropriate sized trailer. They even fixed my trailering light connection. Unfortunately, when I got to the campground I found that the battery was dead. I called Lance, who quickly directed me to a local store where I could change the battery. He offered to send somebody out to do it for me, but it wasn't necessary as I could change a battery. When it was time to return the RV, Lance offered to have somebody pick up the trailer from my home as compensation for my troubles. I thought this was above and beyond good customer service. I would absolutely rent from them again and refer any of my friends to them for RV rentals!!