I love Cheesecake Factory; although expensive the atmosphere is cheerful.
The service is always awesome when we go to any of these establishments.
Today we met some friends for lunch. When we arrived and walked in I let them know we had a party of six and I asked the girl If there was a wait and she said "no there isn't a wait" I said great. She takes my name and says it will be about five minutes. I was like what, you just said there wasn't a wait?????? I wasn't upset that there was gonna be a wait but for the fact she said there wasn't going to be one was kind of annoying. I thought okay maybe they have to get a table to fit us. That wasn't the issue because after waiting about ten minutes they walked us over to a booth which was sitting next to a handful of other empty booths. Again I wasn't mad about waiting but just annoying that she lied, bizarre right??
Anyway, the host gives us our menus and about five minutes goes by before our super, sweet and nice waitress arrives to get our drink orders. She goes to retrieve our drinks, drops them off and I realize we don't have straws for our drinks; only a straw for my sons (which they put in). I actually prefer to do this ourselves. Again just annoying. We wait for about five minutes before anyone walks by before we scored straws.
Next, we finally get our food orders in and our meals finally arrived about 25 minutes; after giving our orders.
The food was good and I do like that they have added the calories of their meals to menus, as well as new items.
When it was time to pay getting our bill took forever; once she dropped the bills off it took another ten minutes before she came back to retrieve them. It was annoying again.
My last complaint was that the booth was filthy. There was dust on one of the napkins, corn dog sticks between the wall and seat as well as on the on the floor. There were crumbs all over the seats and the floors were dirty. The place really needs a deep clean. If the dining area is filthy that makes me assume that the kitchen must be pretty dirty.
I can promise you this; I'm finding a different Cheesecake Factory to eat at and never visit this establishment again