Got seated. The waitress took about ten minutes to come get our drink orders. We ordered our food as well at the same time. She brought our drinks. My child got hot chocolate and she brought no napkins. I had to get up and ask for some. She then brought our food our and no silverware. I had to get up and ask for that as well. She never came back to check on us at all. I had to get up and ask for more syrup and refills. I finally asked for a manager. He did nothing. Our food was Luke warm and our service sucked. I basically waited my own table and the manager didn't even care. I will never go back to this location. GO TO SNOW ROAD IF YOU WANT GREAT SERVICE!!