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| - this had more to do with the company than this actual store. I have already contacted the company. twice by their online chat and twice by phone. I have spent over 3 hours on speaking, holding, transferring and still have no answer or resolution . I scheduled a repair service for a modem for internet service on Thursday, June 22, 2017. My scheduled appointment was for Monday June 26, 2017 at 9:00 am. At 9:50 am, when I felt I gave a proper amount of time for someone to be late, I started contacting centurylink. I have been given the run around. the first 30 minutes someone (Tanya H) kept arguing with me when i spoke with an agent to schedule service. I have no idea why that would even matter. I just wanted to know when someone would be here. In the end, she transferred me. The second person, went round and round with me too but still failed to answer the question and then finally told me, no one was coming until noon. 3 hours later, which is not a little late. When I asked him to research why that would be the case, he told me (Erveen D) he could not look into that and I would have to call. I then spent the next hour and half speaking to two different people. The first person tried to help and was unsuccessful and transferred me yet again. the second person, told me that online person should have been able to help me. Told me that he could not determine why they were so behind and that the technician in the field and the technician's supervisor (for dispatch) would be calling me. Noon came and went and at 12:45pm, an appropriate amount of time to wait for someone to be late, I called. I kept getting put on hold and finally I asked for a supervisor. Maria AB24800 , told me that the higher ups in the company are working on the problem and have been working on it for 3 weeks and have failed to fix the problem. A big company with lots of money and much time, has a scheduling problem they cannot fix and the customer is the one that suffers. I took off work and am not being compensated for that day of pay. (if I do not work, I don't get paid) 2 hours later, I am still waiting on the calls from the technician and the supervisor, no one has arrived yet to fix the issue and that Maria supervisor said that someone might not arrive until tomorrow morning. I cannot afford to take more time off work. Plus I work in the medical field and I do not believe my patients would like their health delayed because I have to reschedule for my centurylink technician and he may or may not show tomorrow as he did today and no one else at my job, does what I do. I already took off today and received a text confirmation on the 22nd stating my centurylink service would be completed by 11 am. This company is huge and in multiple states and has very poor customer service both online, on the phone and in the field. No one has answers, no one calls you back and no one shows when they are supposed to. Also they have you go through automation and submit information such as account number and name and last of social and all of that so when you speak to someone they ask all the same questions which just leads to more and more frustration. I wasted my whole day to fix an issue that I have been paying service on and have had issues with for 3-4 weeks and have failed to get any more information, or service on. Shame on this company. They give you the run around, avoid questions, do not takes notes to better service customers by fixing issues or taking suggestions. I am truly disappointed.
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