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  • I've been coming here for a year and I think I have finally had enough. These have be the rudest people I have paid for food since the lunch ladies in high school. Know your order before you approach the register. They will not help you. The menu is absolutely confusing. Symbols with no explanation are confounding. I ordered a lemon lavender tea from the classic teas menu. I assumed that meant a brewed tea. Turns out it is a syrup. I cancelled and asked for a simple brewed tea. I was referred to a list of teas mixed with a bunch of items. Simple brewed tea, right? I couldn't get her to listen to me. My husband asked for a blueberry tea. After much discussion, they were out. Absolutely no pleasantries or attempt at customer service. We drove 40 minutes from Surprise and left empty handed because the employees here have not been trained in customer care. They blow you off or avert their eyes. Unacceptable and unprofessional. And honestly, just not nice. It's not nice to treat your customers liked they are expendable. A good customer will support you for decades and bring others. Pity they don't get it.
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