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| - DO NOT eat at this Pei Wei if you are gluten free or have any serious food allergies or dietary restrictions. I frequently eat at Pei Wei, and have eaten at multiple locations without ever having a problem or confusion about ordering gluten free. My fiancé and I visited this location because it was close by, and ordered online to pick up our food. When we showed up, they said they had "never received our order", so we ordered our food for eat in instead. I specified with the cashier that my meal was gluten free when ordering, as I have a serious wheat allergy and will be very ill if I eat anything with wheat in it, or cross contaminated with wheat. When the server brought our food, I noticed right away that my chicken looked breaded, and not like the regular gluten free chicken I order. I asked the server to confirm that it was gluten free, because usually GF meals are served on a black plate at all Pei Wei locations (mine was a white plate). The server told me "oh, we don't do the black plate thing".. really? Because every other Pei Wei I've been to knows what I'm talking about. I asked him to go and double check that my meal was gluten free, so he goes back to the computer and looks at the order (doesn't ask the chefs) and comes back and tells me "Yes, it is gluten free". I take a bite and notice that no, it is obviously not gluten free. I look at the receipt, and my order was not even rang up gluten free! So our server basically made that up (without it saying gluten free on our ticket, order receipt, or asking the chef to confirm), and came back and told us it was anyway. My fiancé then goes and gets the manager (I believe Miranda) who refunded only my food, and not my fiancé's as well, even though we both now have to leave and cannot finish our lunch. She looked at my food and said she wasn't really sure if it was made gluten free or not, and it was never even put on the ticket, but since she didn't know she would just remake it. Then, she proceeded to lecture my fiancé and I was to how you can tell if it's actually GF or not, as if it's our job to know the difference, instead of her staff being educated about how to prepare basic menu items without cross contamination, or even making them with the right ingredients. Maybe if you spent a little time training your staff about proper food handling procedures, you wouldn't have problems like this happen. The entire time we were there, the manager never asked the server about it or asked him what happened, showing she doesn't really care if this happens again or why it was even an issue (he straight up lied to our face because he was too lazy to care or ask someone to double check). It is completely unacceptable for any restaurant to have this type of service, especially one with such a large gluten free menu. STAY AWAY!!!
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