This was a good experience with Urban Appliance. The service guys Ilya came out and got right to work. In minutes he knew the problem with my LG washer, checked for parts, and fixed the problem all within an hour. He was a little late to our appointment but he made up for it with diagnosing the issue, fixing it, providing us with some general "care" instructions, and at a great prices. I would definitely recommend Urban Appliance to friends and Family.