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  • Used call ahead seating. Waited in a line of 5 once I got to the restaurant to check in. And got seated right away. I recommend the call ahead seating feature. My guests ordered soda. I ordered an old fashioned. It took the server 3 more visits before he delivered the drink. The second visit we made jokes about how long it was taking. And he said he was looking into the bar area and it still wasn't up yet. That's not his fault the bar was slow. My drink arrived when I got my side salad with french dressing. Lettuce, onion, cucumber, cheese and croutons. Pretty standard fare for a chain. It was ok. I got the 11 oz Renegade Sirloin steak with steamed veggies and an order of mushrooms on the side. My steak arrived and was pretty thin. I had to ask for the mushrooms as they didn't arrive. A few minutes later those showed up. Once I tried my steak the first bite was completely gray in color and dry. The next bite was the same. So I sent it back. I rarely send back steak. But if I'm paying $18.99 for a steak I don't want to eat a gray, dry piece of meat. I got my steak once my guests were done with dinner. The nice person who delivered my steak apologized and said they would take care of my steak. She felt bad my guests were finished when I got my new steak. My guests got dessert to eat while I ate my dinner. The restaurant picked up their desserts as well. I have 2 problems with my steak. 1. The steak that first came out looked nothing like the second steak that came out. I took a picture of the 2nd steak. I wish I had taken a picture of the first for reference and I didn't. It was less than an inch thick and when the one that came out 2nd was over an inch or so thick. Why the inconsistency? 2. I don't mind paying for my meal if you make it right. I'm not going to argue about paying vs. not paying. In my opinion, if you make it right and bring me a replacement that is what I order I don't mind paying for it. You made it right and didn't make me pay. That doesn't make sense to me. The second steak was a little chewy. That's what I expect for a choice grade sirloin. Was juicy. And the flavor was what I expected as well for a choice cut sirloin. Average. Nothing special. This is after all why I came to Long Horn. Service here was hit or miss. The misses were the extreme long wait time for a drink from the bar. The mushrooms were a miss twice. I had to ask for them when they didn't come to the table. And by the time my second steak came out my mushrooms were very cold. So I got to eat cold mushrooms with my steak. The steamed veggies were crisp tender on my first plate. Overcooked on the second plate. Again, inconsistency. Overall, it was all just ok. I usually go here when everyone else in my group wants to go here. I don't see that changing.
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