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  • Strawberry Fields still hold promise for me but after a few recent experiences with poor customer service, I'm afraid things might be headed the wrong direction. The baker I've dealt with recently has zero experience with any of the baked goods and doesn't even know the names of the products. When I ask for something, she can't identify which one I'm asking for leading to lots of frustration for both of us. I came back today, rang the bell that says "ring bell for service", she came out and said she was too busy baking bread to grab a few macarons for me and that I needed to find someone else like one of the cashiers to help me at the dessert counter. By the way, there was one cashier with a line. When I had trouble finding a medium roast non-decaf coffee, the owner told me that the unlabelled bags were "regular roast" not medium roast and pointed out the obvious labels that I had seen on the other packages where the roast level was marked. What does "regular roast" even mean? I don't know much about coffee but I've never heard of "regular roast" coffee before. Needless to say, a quick trip to pick up a small list of items turned into lots of confusion and running around with little help from the staff. It was not a good experience.
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