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  • Beware ! Do not use for home warranty services. These techs work on commission and will try to oversell you. I would like to share evidence of a bad experience with 5 Star Home Services. Very Unprofessional craftsmanship was performed on my unit for a home warranty call on my air handler blower motor. The Tech (Westly) that was sent to install my replacement motor did not properly install the motor housing which caused the motor fan to spin off balance which produced a loud continuous "whomp" sound keeping my wife and I awake in our bedroom, to the point we had to sleep in another area of the house. The Air Handler unit is above my bedroom ceiling. He also did not ground the motor capacitor to the unit, in fact he didn't even take out of the box it came in. He connected the motor capacitor still in its packaging, FIRE HAZARD ! He also left his trash box from the motor in my attic. I was forced to hire and pay for another tech from another company to come and remove and re install the motor housing properly and ground the motor capacitor, I have posted 4 pics. 3 pics are showing the circle around motor capacitor still in box connected and ungrounded and arrows showing the improper installation of motor housing ( not in its track) and the trash box from 5 star home services. 1 Pic showing the reinstallation of motor housing in its track by another company I had to hire. He also grounded and removed the capacitor from its box, EZ. PLZ SEE ALL PICS. I have two hvac units in my home. The tech from 5 star home service wanted me to replace both hvac units. To be fair the tech from the company I hired to repair the work recommended replacing just one unit.
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