I've witnessed two horrible incidences at this location. This first incident happened about 4 weeks ago. My coworker ordered a vegetarian lettuce wraps , except her meal was served chicken. She didn't realize it was chicken until a couple of bites into her meal. They did act quickly to fix the problem, but honestly this problem should never have happened in the first place. The second incident occurred just this past Monday, when a friend ordered the open steak sandwich. She realized after a bite or two that the chef had forgot to remove cardboard from the bread and so she was eating the cardboard. That was also really unacceptable - even though they attempted to make both mistakes right, it shows a bigger and more systemic problem in the restaurant.