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| - one star FOR THIS LOCATION.
5 stars for the front desk girl at the gilbert location, for refunding me and fixing the issue.
i went here about two weeks ago. i walked in, told the girl i had an appointment, and she said my appointment wasnt for another hour. this was 10am.
i asked if anyone was available to do it now, since i planned my day around having my appointment at this time. she said no. so i walked outside to wait. about 5 minutes later i walked back in and asked her to cancel my appointment as i had a lot to do and didnt have time to wait. she said she would have to charge me for the entire appointment, and she found an appointment for the next day. i said id wait but to cancel the appointment for the next day as i obviously wouldnt need that appointment. she then said she would still need to charge me. i asked her why, and she said because i was canceling within 24 hours. it was 10:12 and my appointment was at 10:30 the next day. so- not within 24 hours. aftera brief argument as to whether or not she should charge me for the appointment, i asked her to simply move it as i would need a fill in two weeks anyways. she stated she will still be charging me. at this point, 3 lash artists come up (who didnt have time for an appointment, mind you.) and together, they collectively begin YELLING at me about how they would be charging me for both appointments.
i left the salon in tears, without getting my lashes filled, and ended up being charged $75 for services i never received.
The reason i give the front desk girl at gilbert 5 stars is because i called her, upset, and she handled the situation with class. she refunded my money, and spoke to her manager. the front desk girl at this location has since been let go.
if you still go here, do NOT go to brittany. she was a huge part in this, and definitely has an attitude.
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