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  • I chose this company due to the overwhelming positive reviews, and that was my biggest mistake. The customer service is lacking. It is very complicated getting in touch with someone and there were several calls never returned. I let that slide though. The service was severely lacking. Generally rude and unpleasant, but I also let that slide. I was told that I would be called monthly to see if I needed any service. I wasn't. After services, there was a lot of whining and complaining. (ie They "couldn't" spray the backyard because they couldn't get into it, which I told them to let me know beforehand so I could let them in. Instead, they did half a job for the price of a full one.) The coup de grace was when I called them recently to come out. I had to call twice to get a call back in 2 weeks! That's not abnormal though. The resulting conversation was to find someone else... sent to me through text message... in response to my voicemail! How unprofessional!!! I'm SO glad they don't do a contract. That is about the only benefit, and they aren't the only company that doesn't. Prices are par with other locally owned businesses. They will charge the card you leave on file, with permission, which is fine; however, it's taken up to 2 weeks after services for them to process payment. Although I monitor to make sure everything is posted and cleared, not everyone does, so it could be an issue to some people. Most would assume payment is pretty instant. I would strongly recommend looking elsewhere. Customer service is lacking. Services provided are lacking. Ultimately, it seems they don't want to do the job. I'm cutting my losses with them, and hopefully this will serve as a warning to other potential customers. Look elsewhere.
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