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| - I had dinner at the Pickle Barrel this weekend with a group of friends. I called ahead to ensure the restaurant is open (as the mall is undergoing huge renovations). The person who answered confirmed they are open. I had a lovely conversation with this person (I wish I had caught her name) and I made a reservation for 5:00 pm for 8 people. She even asked if there would be any kids in the party and if we needed a highchair or booster seat. We ended our conversation with her reading back to me my name, phone number and a confirmation of the time/details of our booking. Sounds good, right? I let our friends know we had a reservation.
We arrived at the restaurant at 5:00 pm and it was pretty busy. The girls at the front desk did not have our reservation. I'm sorry to be so blunt, but these 2 girls are totally spaced out and awful hostesses. Nevermind that the reception desk itself is high in height (therefore ridiculous for average height women to conduct a conversation over), the music/tvs are blaring so impossible to hear each other and the desk is cluttered with all sorts of crap (menus, specials, signs?) blocking your attempt at a conversation with the hostesses. We finally got seated and it turned out our friends were already there. They had the same run-around at the reception desk. Not a good start.
Dinner itself was pretty good. Our party had a variety of dishes from burgers (they were ok, nothing to rave about) to pasta and everyone liked their food. Decent size portions too. The kids menu is awesome with lots of choices. We sat in a window overlooking Yonge Street so that was pretty nice. Our waiter was pretty good too.
I used the ladies washroom and by the looks of it, it had not been attended to all afternoon. There was toilet paper and crayons (?) all over the floor in one of the stalls. The soap dispenser on 1 out of 3 sinks was empty. And the garbage bin was overflowing onto the floor.
Overall, not a great experience. Not horrible, but we definitely will not be returning. I learned one lesson though - always catch the name of the person who takes your reservation. Luckily, we were seated even though it was quite busy but if that had not been the case, I would have been massively peeved and probably would have left. I've never really been in love with Pickle Barrel and every time I end up there (usually because friends pick to go there & I think I should give it another shot), I remember why I don't love it.
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