Horrific experience. I went in for some simple partial highlights. I asked the girl for Carmel colored highlights and to make them look very subtle and natural. In between doing my foils she kept leaving me to go answer the phone. She would be on the phone for 5 or 10 minutes at a time and probably left me a total of 3 times to do this.
What was worse is that her and the co-worker kept arguing on who's turn it was to answer the phone. Even more disturbing however was how the stylist kept saying "oops" while applying my foils. If she would yank my hair too hard or check my foils to see how the color was developing she would utter under her breath "oops"
**A short backstory on my lifestyle: I work two jobs and I am currently in school. I have one day off. ONE day. That's Monday. So my time and my money are very valuable to me. I made my appointment for first thing on a Monday morning. I had many other plans and errands to get to that day.**
Back to my hair appointment- After she washed out the color and blew out my hair I was shocked. My hair was streaky and orange, I was mortified. I told her I thought it looked orange. Instead of knowing how to fix it, she turns to her co-worker asking her for all the advice. The only thing they could come up with is that she could sit me back down and put more toner on the color. Which would take more of my time than I had. I had already been there for two hours and I did not have the time needed for them to try and fix it.
She said if I wanted to come back at another time she would fix it for me. As if I am going to walk around like this for a week until I can come back. She still made me pay for the service she did and I probably stood at the front desk for 20 minutes while she tried to figure out the computer and how to ring me up. A customer walked out because she even had to call her other co-worker over to help her figure out the computer.
After calling the manager and pleading for a refund. I received a voicemail back telling me that because I fixed my own hair they would not issue me the refund. Again, I do not have the time to sit in a salon chair for another 2 hours. I died my hair back to normal at home in 20 minutes while doing my homework in order to get rid of the orange color.