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  • So disappointed. We opted for a security door with "hinged glass." We were told that First Impressions was the only company who offers this feature. Well, there's a reason for that - it DOESN'T WORK PROPERLY. When the hinged glass is open and you open the security door, the hinged glass follows and hits you in the back. When you close the security door, the hinged glass bangs against your inside wood doors, gouging the wood and marring the finish. I asked someone to come out and fix it, thinking maybe there was an adjustment that could be made, but the repair person said there wasn't, agreed with me that it was a design flaw, and expressed surprise that no one had complained about it. But he couldn't fix it - said he would report it to their engineers and someone would be in touch. That was several weeks ago - I'm not holding my breath. In addition, the lock sticks, despite having been "fixed." The installation didn't go smoothly either - some parts were missing ??? and had to be installed at a later date. It took several phone calls to schedule installation of the missing parts and to have the hinged glass looked at. We paid $4200 for a door with design flaws and got very poor customer service. Do NOT buy this door.
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