The shuttle took us from the terminal, to the offsite but close by rental setup, where all off the other rental car companies were. Checkin was smooth. Like at all other rental places, they tried to sell me insurance, I just refused and went about the process.
My only complaint was that they attempted to charge an extra, ridiculous fee per day to add my husband on as a driver. I don't adjust to extra fees well, so I was the designated driver for an entire week.