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  • Car buying experience from Cochran was fine, no complaints. The dealer showed all this data about how wonderful their service is too. Well, I needed an appt to investigate a Check Engine code (Subaru's light up all kind of warning lights when the check engine light comes on). I looked on Google and saw that there's a service bulletin out on my Legacy, so I wanted to take it to the dealer. Customer service in their Service Dept. was so bad, I never made it in. First, nobody answers the phone. I'm talking at least 10 minutes on hold, with the call recycling back to the original message every minute, like whoever set it up didn't think they'd be leaving people hang for that long. When my call got picked up, I dealt with the nastiest woman. She had a "you'll get what I give you" attitude. By the way, what she gave me was the opportunity to take the next appt. a week later. When I told her that was too long, she actually mocked my tone of voice, like a child in a playground. LOL: I guess they don't really record these calls for quality assurance purposes. A whole week to do the diagnostic...not even a commitment to fix the car at that appointment! I had to take it to my neighborhood mechanic...who saw me the same day, out in 10-minutes. I told him about the service bulletin, he said, let's wait and see if it comes back on. I would have preferred to hear from Subaru mechanics....but that didn't happen. Bottom line, buy the car where you get the best deal. But, don't buy the crap about how great the service department is. They all cook the data to make themselves look good. I guarantee you nobody is keeping track of my experience.
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