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  • This review is for Mr. Richard Lavin and I just need to share a few words in regards to my experience with him. This has been by far the WORST customer service experience I have ever encountered! After I have thoroughly explained to Mr. Lavin over the phone my financials and credit information and how hard it is for me to be qualified, he reassured me that he is 95% sure he can get me qualified. After I submitted all my supporting documents to him, I wouldn't hear anything back from him, no updates what so ever. When I've reached out to him, he would deliberately ignore my call, I know he doesn't answer my call because when I call with my cell, he saw my number and does not answer, but when I call with my office line, he would answer then proceed to tell me he would call me and then once again I don't hear back from him. Mr. Lavin, if you can't do the deal for me, at least be up front with me and tell me straight up that this deal is no go. Versus telling me you would call me back just to get me off the phone and then once again I don't hear back from you and you just kept me here waiting for an answer. It has been a month already went by and I still don't have an answer. If you are going to work with academy mortgage, DO NOT DEAL WITH RICHARD LAVIN, truly terrible customer service.
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