Kevin came out to re-key three locks on a house we just bought. We didn't realize that a side gate for the house did not latch properly. Kevin spent an extra 45 minutes working to get the gate latch to work properly and did not charge us extra for the additional time, even though he had only expected to take 20 minutes for the job we asked him to do. He was courteous, professional, and did a superlative job. We highly recommend him to anyone.