| rev:text
| - My wife and I have been coming here for 10 years. That's all the way back to when we first started dating. A lot of great warm memories there; including getting my roommate hooked on sushi there. We got married through our years of eating there. The head chef was and is still polite.
There is a big but coming and here it is. Over the years, they began to get slower with their service. And not just on Saturday prime nights but lunch time when there was pretty much us and another couple. A lot of times they would forget the order all together or replace an order with someone else we didn't order. And sometimes, we would have multiple waitresses ask if we had wanted to order long after placing a order with another staff member. Last night was no different. I will admit and man up that I misread the menu and ordered double the nigiri. I totally deserved to pay the extra but not over $57 more for roughly half an orders worth left over. KEEP READING. If you put a 1 on the AYCE menu for sake aka salmon nigiri, it actually means two pieces. I thought it was one for one. Honest mistake there. I ordered 8 White albacore, 8 yellow tail and 8 salmon nigiri and a roll of Philadelphia roll plus whatever my wife and friend ordered. So what I actually ordered was the Philly roll plus 48 vs 24 nigiri that i thought I had ordered. I finished around 30 Nigiri plus my Philly Roll and then some of my wife's and friends plate. This means there was 18 nigiri left, 7 pieces sashimi. Not nearly a whole order. Here is where it was out of my hands. Instead of getting the 8 orders of Salmon Nigiri which I know I definitely ordered as I did the other 8 Yellow tail and white tuna, the salmon was replaced by more white tuna and yellow tail. That was the first mistake. BIG mistake given we wwaited and it finally came 40 minutes later and wrong. The sashimi came out last. For years, they usually serve it first. I had to ask twice for it to be served. The chef behind the counter (not the main head chef who greets you in Korean, again nice guy and very polite - the other older chef) was rude and kept muttering things under his breathe in a harsh tine while looking at me. His attitude was terrible. This was right after I had asked for the second time and after about 40 minutes of waiting there for my sashimi to come. We get the bill and they charged us $57 dollars more! that is about 3 AYCE amounts more and the left overs we had (as stated earlier above) was not nearly that price. I think it was outrageous to charge us half an orders of sushi (again look above for leftovers) at 3 x the amount. I could have easily slowly put the sushi and left overs in a napkin rolled it up and threw it away in the back of the bathroom, but that is not the kind of people we are. We are honest and have been coming there for years. At the same time, do not use that opportunity to severely abuse over charging a 3 -10 year customers that will not come back again. That is abuse of power. Again I mentioned that I made a reckless mistake, but whoever decided to charge us half an orders worth leftovers at 3 x the amount, you just abused all three of us and shame on you for that. There really is no way to fully make up for this, but if you (as in whoever was the executive decision maker in over charging us that absurd amount) have any decency as a business, refund us at least 2 whole orders worth. This is the kind of thing that promotes dishonesty because the next person that reads this will probably just throw all how ever many pieces of sushi away and not deal with the potential overcharge. They will instead lie, and that is wrong, but that is what this situation reinforced. I will still say that if I did it over again, I would still be honest. The question now lies, how will you somewhat make up for this atrocious taking advantage of us as customers? Completely unacceptable.
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