I would give this place 0 stars if I could.
RUDE RUDE RUDE staff that does not give a hoot about customer service.
Completely unhappy with the groom and their nonchalant, couldn't-be-bothered attitude spoke volumes!
While visiting a friend recently with my pooches, she recommended this place because she boards her babies here. Perhaps their pet hotel is better, but the "manager" that runs the front desk couldn't be bothered by my concerns of patchy marks, uneven ears and long nails. It wasn't cheap either, but I am used to high prices in So. Cal.
I know my pooches aren't regulars, but you could at least look like you care about customer service - after all, customers are how you stay in business. Oh and if you want to talk to the owner, since the manager is awful, they/he/she are prob on vacation. I read in previous posts that I am not the only one to find that out.