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  • As much as I dislike shopping at the big chain stores, in a pinch, this place has what I'm looking for at any given time. I do appreciate that they host adoption events, and they hold cats from local rescues in the store everyday, so other than my wishing the cats had more room to roam (yes, I know, unfortunately it's not really practical in a retail space) - this store gets my approval. Everything is clean, the dog training classes are well-managed, most of the popular items are well-stocked, and most of the employees can actually help when asked for assistance. I also like that you can donate money to shelters right at the register when you're paying, so there aren't any extra transactions. I've only had one or two experiences with the vets in the Banfield Veterinary side, but the staff was nice, helpful, and accommodating - despite wanting to upsell some of the procedures and pushing to schedule future visits. This store also has a grooming room, which seems to always be busy, so I can only assume they are thorough and attentive to the dogs brought in - however I have no personal experience with it. Overall, while I'd rather shop at the local pet stores, if I can't find what I want there, I'll come here, and I have yet to have an unpleasant experience!
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