| rev:text
| - This is the second time that we've stayed at the Trump. It's been a few years but I have to say that my second time will be the last time.
Upon arrival, we got into our room quickly. As we settled in, we turned the TV on. Or tried....it didn't work. We called downstairs and within 10 minutes, maintenance came up. It was a quick fix with a circuit breaker issue and he was on his way.
We then went downstairs for a drink in the lounge. When we got back upstairs, we then saw that the garbage can near the desk had not been emptied. There were dirty q-tips on the floor near the garbage can, and it was filled with empty coffee creamer, orange seeds, etc. After inspecting the rest of the room, I realized that the bathroom tub wasn't all that clean. Not feeling all that confident that the room had been thoroughly cleaned, I called down and asked for a room switch.
I was told that they would send somebody up with new room keys and escort us to our new room. That took about 25 minutes. Now we were on a time crunch to get showered and ready for dinner.
Upon entering the new room, my husband tried the TV. Guess what? It didn't work! Surprise, surprise. At this point, we had to leave for dinner so we called down to let them know that the second room's TV didn't work either.
In a rush to make our reservation, we left the room and realized we forgot something, so we ran back to the room. The new keys didn't work!
Sigh....we decided to wait until we got home later that evening to deal with it.
Later we got back to the hotel and talked with the front desk. We explained our situation and politely expressed our annoyances with what had happened since check-in. The person working the desk said he needed to check on something for us. When he came back, he told us that he "wanted us to go and settle in our room and enjoy yourselves" and that he would be "sending a bottle of champagne up to the room for you." But he kept repeating that he wanted us to "enjoy ourselves", which was a little creepy to me.
It was 2:30 am by the time we got to the room and I was ready to go to bed. We waited and waited and finally I fell asleep. About 40 minutes later, the bottle of champagne was brought up to our room.
As the weekend progressed, there were more things that were disappointing. The second TV in the bathroom never worked, there was a light out in the bathroom and the toilet barely flushed. However, we just let it go because we thought we'd just get another bottle of champagne...whoo-hoo! I'm not even a champagne drinker, so that "reward" meant nothing for the inconvenience.
We've stayed at several wonderful 5 star hotels in Vegas....the Wynn, Mandarin Oriental, Cosmopolitan...and the Trump has a long way to go if it wants to be compared to these hotels!
Aside from the decent bed/pillows, there wasn't much that excited me about this time at the Trump. I think we'll pass next time.
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