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  • If you've ever had to pay to get your car repaired you know there are a lot of shady places out there that try to take advantage of you- Especially if your a woman! Well by the end of my experience with Ken at Crown Collision I wanted to take advantage of him. JK- I did want to hug and kiss him though ;). So freak incident where some flying object (probably a large rock) hits my passenger mirror on the freeway and next thing I know the whole housing is hanging off flailing around like a frog in boiling water. Of course my insurance deductible is $500 and you know they always count any claims against you so I decide to check into just finding a mirror and replacing it myself. I do my homework like a good little girl but quickly realize this isn't just a screw-it-off, screw-it-on kind of thing so I decide to take it in and get some estimates. I had been to Crown Collision years ago when one of my power windows was broken and I remembered a really nice guy who helped me- He said all I needed was a clip and fixed it for free. That has always stuck with me because I've always appreciated how kind he was to me. (I would've written a review then but that was back in the day grandma Buick car and before Yelp). I decide to drop in and right away there are at least 10 awards from AARP for Best Shop. Two minutes after I'm checked in and I'm greeted by Ken who checks out the damage. First thing he does is cut off the mirror so it doesn't keep damaging paint. Then he looks up the part on the computerand then shakes his head and says "there's no way that thing is that much". He shows me OEM Nissan parts listing as $250 or so. He says, "that's no more than an $80 mirror as the day is long." Of course having already looked into it myself I know about the outrageous Nissan price and that I can get one on Ebay for around $60- so I knew he was being honest (yay!). Ken offered to find a used part and discussed various options with me and most importantly he quoted me a fair price for parts and labor and no pressure. I have to say his kind smile and demeanor not only made me feel comfortable, but trust him too. When the part arrived Ken called me and said he could probably have it done on my lunch break. I run over there and they take it back and Ken says the good news is the part matched my paint but bad news was once installed some of the gears to move the mirror were stripped. He offers to keep looking to find another part local and says he thinks there might be one up the street so he's going to run over there and check. Next thing I know I'm reading my magazine when he come up to me and says "Here you go. All done! It matches the paint and probably looks better than your other mirror". I was so pleased and surprised I wanted to kiss him! Ken is the BEST and definitely the KING at Crown Collision!
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