I placed a to very large to go order on the phone. When I came in to pick it up the line was nearly out the door so I asked if I could just pay, without standing in line (since my food was all ready just sitting on the counter in bags) and just grab the food. The girl there said she only had one register open and I had to wait in line. So as I wait for about 15 people, think, decide and pay, my food is getting colder and then by the time it's my turn she opens up another register! Really? She couldn't do that 15 people ago when my food was luke warm?!? Then as I'm carrying a drink and my hands are obviously full another girl tries to load all the bags into my hands. I nearly dropped everything. I'm 7 months pregnant so it's obvious I'm struggling and they don't even offer to help me out or leave my bags or drinks to make a few trips... NOTHING. By the time I ate the food, the fries were undercooked and freezing and the rest of the food was also very cold. They also messed up about 1/3 of the order. It was $114+ order; you'd think that they would have a little better customer service.