I had great customer services up until the $75 tri-shorts I bought I discovered were too big for me. I tried to return them the very next day (desperately hoping for an exception) and they would not honor a return or exchange since I had taken the tags off. They have lost my business forever due to the return policy.
Update: I did understand the return policy when I purchased the shorts. They were very upfront with me regarding the policy. This doesn't change my decision to go elsewhere to a place that is more helpful when a purchase does not work out. It is a great place to shop if you are 100% positive about the item(s) you need but as a newbie to Triathlons I suffered the consequences.