| rev:text
| - I'm giving 2 stars because the manager made an attempt to fix the evening for us, but still left us quite disappointed.
We arrived and were seated outside. A nice view overlooking the pool and mountain, however, construction employees should not be allowed to be walking through the pool area, especially at 7pm. We were greeted by two servers, they were confused as to who should take our table, but it was quickly resolved. A side note- servers should NOT be allowed to wear cologne or perfume...it's overwhelming and gross when you're trying to eat.
We started off with appetizers, a burrata for me that was awful- literally two balls on the plate with a dry beet and dry salad greens, nothing else. No seasoning, no drizzle of balsamic, nothing. The burrata had been sitting out too long and had a thick crust on one of the pieces- yuck. My husband's flatbread however was delicious and perfect. We then waited an hour for our main meal and thought our server went home for the evening....we finally saw a manager walk by and asked if he could track down our dinners. They came out two minutes later...ice cold. Had we not been starving, I would have sent them back, but we would have had to find our server to do so. The Short Rib Angolotti was very good however, as were my husband's scallops. The risotto was inedible unfortunately- it was crunchy and completely flavorless. When the server finally came over to ask how our meals were I was honest and said we were disappointed, especially with how long we had to wait. She immediately got the manager who came over and tried to make things right....that's where it got confusing.
We explained that we understood it was a new opening and that glitches occur, but we just wanted to be honest about our experience. He was very nice and said to my husband as he tried to pay- "Put your credit card away, the meal is on me." He then said "I want to get your name and address so we can invite you back again; wait a minute and I'll get a piece of paper for you to it write on." We waited another 10 minutes and the server comes back with a bill for us! No paper to write our address on, but a business card of the manager....She said " the manager took off your entrees for you, sorry your meal was cold." Ummmm, what happened to "put your credit card away" ?? Just wanting to leave, we paid the bill and left- wasn't worth making a stink over it.
So many amazing restaurants in the area....they've got some work to do here.
Another side note- a couple was seated next to us that came with a dog, a Weimareiner! While it was realtively well-behaved, we had to listen to it drag its retractable leash on the ground and shake its collar tags throughout our meal. I love dogs, but this was completely inappropriate and shouldn't have been allowed.
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