| rev:text
| - I decided to check out this property based upon the recommendation of a friend. I booked my Tuesday night reservation 2 days before through a front desk employee named John (fantastic customer service) and paid a $50 upsell for a junior suite. The valet driver immediately greeted me with the statement, "It's $15 to valet your car." No warm welcome whatsoever. I asked if he could break a $100 bill as those were all I had on me at the time, and he was obviously irritated. I stilled tipped him $5 for his bad greeting. The check-in was perfect as there was no line at 8pm, and was able to meet John in person. The room I had paid the upgrade for was fantastic. Well worth the $50 upsell . We were told upon check-in, Marssa (their fine dining restaurant) was open until 10pm, so we had started cocktails at Arabesque Lounge around 8:50pm, which later informed us Marssa closed early due to lack of business. The server at the lounge was fantastic and even brought us the cafe menu (which was also closed), just to give us food options. We ate a fantastic and delicious meal there (crab artichoke dip, salmon tacos, and chicken tacos). The food was so good we took the leftovers to the room. Overall, great service at the Arabesque Lounge. Fast forward 2 hours, and after a few cocktails I wanted to have the unusual smoke. I come down to look for a pack of matches and not a single person on property is able to find a source of fire (although, all involved in the search were extremely helpful). After a non-exaggerated 20 minutes, a poor maintenence guy comes running up to me with a pack of matches. I then feel like a complete A-hole, and tip him $20. Overall, would I come back here? I honestly don't know. For every 1 extremely awesome employee I meet here, I meet 1 that is just more like "meh, I really don't care if you like the place." Beautiful property, half-and-half customer service, good bar food (would love to have checked out Marssa if it didn't close an hour early unannounced), and the rooms are fantastic. Would love to recommend the place to others, and likely will, but there are immediate corrections that need to be made.
|