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  • This hotel is absolutely outstanding. Number one reason being the service - absolute 5 star service. I stayed at the hotel for a over a month and then again on more than 10 individual trips recently. After the first stay - they saved items I had forgot for over 2 months - and set them up ready in my room for me - without me asking. They remembered I needed hypo allergenic sheets and already had them swopped. I dropped my iPhone and smashed my screen whilst near the concierge - someone quietly came up and pushed under the door a list of iPhone repair shops. Chocolates on arrival, staff dropping off spare keys without being asked. First hotel staff I can say truly anticipate your needs. When I had any issues they solved them 120% instantly without any drama. The staff are beyond knowledgable about the area and genuinely seem to enjoy their jobs - never had a bad word with a single member. On the hotel itself - its one of the coolest places in Toronto - you never know who you will see at the Lucky bar and lobby downstairs. Although I find it a very hip, cool spot to stay at it is still very unpretentious, I don't feel any need to dress up to pop to the bar etc. My group all started off staying here and then moved to our own residences - but it established itself as our meeting point, hang out and quite frankly my safety net in Toronto - made me feel like once a guest always a guest even if I was not currently staying there. I don't normally write reviews but this one had to be done. Enjoy.
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