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| - I have so many positive things to say about this practice, I don't know where to start!
First, as a first-time contact lens wearer, it took so many lens trials to get my prescription right. Perhaps upwards of 8 or 10 over the course of 4 - 5 months! At each visit, Dr. Mastores greeted me in her friendly manner and assured me that this is normal, determined to help find the perfect Rx. We finally got it and I couldn't be happier. It needs to be mentioned that Dr. Mastores never charged me for these followup lens trial visits, and each time my Rx changed, I was able to return the unused contacts and receive credit for contacts in the correct Rx. The staff is completely professional and never treated me like a nuisance, even though I felt like I was! I am a doctor myself and have never been to such a friendly and relaxed doctor. Dr. Mastores clearly loves what she does and it is such a pleasure to be treated by her. She is the kind of person you want to hang out with all day.
Second, in the meantime, my glasses Rx changed! The practice has an amazing policy for refractive changes and I was able to get my lenses corrected without any fuss. Incredible.
Third, they have an annual sale where designer frames are 50% off! That's right, even Ray Bans! I love, love love their frame selection and their opticians are so friendly and knowledgeable, no matter whom you speak with.
Finally, and this is embarrassing, I scratched my eye on New Years eve and didn't know what to do. I called the after hours line and Dr. Frank called me back immediately. He was incredibly reassuring and helpful, and stated that if my symptoms didn't improve in 12 hours, he would meet me at the office on New Years Day. It ended up being nothing, but just being able to reach someone so quickly on a holiday was outstanding.
So, in case it's not obvious, this is the best optometry practice to go to in Phoenix. I recommend them to everyone!
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