I went to this Dry Cleaner for many years. The service slowly declined over time. The last time I visited was to pick up 17 items -- they only had 15. The clerk said "you only brought in 15". Hmmm, I have a receipt for 17 and I watched you count 17 items. The clerk says "we must have miscounted because we never lose anything -- unless you know what is missing". I told her all 17 items were similar dress shirts -- she says just a minute, I will check the lost and found (weird a company that never loses anything has such a thing). The clerk looked for a few minutes and stated "nope, I didn't find anything -- we miscounted just like I said." OK I said, so then you charged me for two extra items when you miscounted -- please just refund those extra items. The clerk says "sorry, we don't give refunds...". I am done.